"I have found QC Software personnel to be very responsive and professional to our 24x7 support needs. Their support is second to none!"

-- Richard Estalella, Senior VP, Arbonne International

Services

OVERVIEW

Your IT system doesn’t merely support your business. It is the driving force behind your entire business. That’s why it is so important to choose the right partner — professionals with industry experience and the ability to support you every step of the way.

At QC Software, warehouse control systems are our primary business. We are focused on delivering solutions, not just software.  Our specialized software engineers and programmers take pride in ensuring that our products will help you achieve your intended business goals.

With our proven methodology, our team has helped customers develop a strategic focus, improve system performance and optimize operations.  We work closely with leading integrators, technology experts and the customer to provide a comprehensive solution.  This means our customers are better prepared to manage new opportunities.

We provide a full range of support services:

  • Concept Development
  • Functional Specification
  • On-Site Systems Analysis
  • Project Management
  • Installation and Integration
  • Training
  • Customization and Enhancements
  • 24/7/365 System Support

We have a reputation for being reliable, innovative, and responsive. Our customers know they can count on our robust applications as their business needs change. And they can rely on our dedicated support team to solve their business challenges.

Customer commitment is key to our success. We view our relationship with our customers as a business partnership to ensure that our supply chain solutions deliver the answers to meet your warehouse needs today and prepare for the opportunities of tomorrow.

CONSULTING

At QC Software, we realize the importance of getting it right the first time. An ineffective warehouse control system means higher production costs, more waste, too many errors, and lower customer satisfaction. Whether you plan to open a new facility or replace an outdated legacy system, you need a first-class software provider who can quickly implement the best WCS solution for your current needs and long-term objectives. Our team has the expertise and experience to do just that.

We determine if a WCS is the right solution for you.  If not, we offer other options appropriate to your business needs. It’s a matter of good business practice to recommend the right solution for each and every client. Our reputation depends on it.

The first step is a complete assessment of your operation and goals. We collect and analyze data on IT infrastructure, equipment, products, facility configurations, operational processes, service requirements, etc.  Collaborating with the customer, integrators and providers, we develop a cost-effective solution that is tailored to your needs.

We focus our efforts on:

  • Streamlining operations
  • Improving throughput and productivity
  • Lowering operating costs
  • Enhancing green initiatives
  • Realizing a faster return on investment

QC Software has extensive resources to ensure that your goals are met. Through careful planning and analysis, we eliminate many problems associated with implementation. The bottom line is that you have the right solution on time and within budget.

IMPLEMENTATION

You will benefit from our broad range of implementation services, provided by consultants with warehouse and distribution experience in companies much like your own. Our solid, proven methodology, which results in a speedy implementation and faster time to benefit, will help you minimize your risk.

We assign a QC Software project manager to each customer implementation. With an average of over 25 years of experience working with warehouse and distribution facilities, our project managers have the knowledge to ensure your success. Our project managers are involved with every customer prior to contract signing, in order to ensure a high-level product fit, verify your business goals, and set accurate expectations for the implementation.

Benefits of Implementation

  • Seamless system integration
  • Our support team ensures a smooth transition
  • Saves time and money by streamlining processes
  • Faster return on investment

TRAINING

A well-trained staff is essential to an efficient operation. When employees effectively operate equipment and troubleshoot issues, you maintain system reliability, reduce downtime and maximize your ROI.

QC Software’s certified training professionals use a flexible approach that is customized to individual skill sets and resources. We utilize hands-on demonstrations, the classroom, and web-based training/conferencing to provide operators, managers and technical staff with the best possible training.

Benefits of Training

  • Increases productivity
  • Reduces downtime
  • Improves operational performance
  • Minimizes training  and IT support costs
  • Reduces errors

RFID

QC Software now offers cutting-edge RFID solutions to help you manage your supply chain more efficiently.  We offer a wide range of consulting, training and ongoing support services to fully integrate this technology into your operation. Our certified RFID specialists will make sure you have the right solution, whether you have one location or multiple facilities worldwide.

RFID technology allows you to increase productivity, improve forecasting and order accuracy, mitigate risks, and reduce costs. You have better product visibility throughout the supply chain in real-time, from manufacturing, to warehousing, to shipping, to the customer. This means you know the location of your product at any given time and you can quickly pinpoint potential problems. You will improve the tracking, movement and delivery of product to the right place as needed.

Advantages of RFID vs. Barcode Technology

  • No line of sight is required to read tags.
  • Tags are able to stand a harsh environment.
  • Long range of data readability.
  • Tags can be used multiple times.
  • Tracking items, equipment and people in real-time.
  • Tag data can be updated.

Consider an RFID solution when any of the following statements apply:

  • You have a high volume business with a large number of SKUs.
  • You have a large operation with multiple locations, vendors and suppliers.
  • Product or consumer safety is a primary concern.
  • You work in harsh conditions.
  • You produce complex or customized products.
  • Security, counterfeiting or asset tracking is a primary concern. 

How companies and organizations have successfully leveraged RFID technology:

  • Manufacturers and retailers use RFID to better manage inventory and minimize out-of stock conditions.
  • Automobile manufacturers use RFID to more effectively track assembly line production.
  • Hospitals and pharmaceutical companies use RFID to track equipment, people, and drugs, which in turn lowers regulatory and liability risks.
  • Clothing manufacturers hide RFID tags in their products to improve brand protection.
  • Food manufacturers use RFID to improve food safety. They can quickly identify tainted food throughout the supply chain and remove it.
  • Airlines use RFID to enhance security and the tracking of luggage.
  • The Department of Defense uses RFID to improve the movement and delivery of materials around the world.

SUPPORT

When you can’t ship orders on time, you’re losing money. That’s why we offer 24/7/365 system support —   to resolve unexpected issues and help you meet your goals.

Our company does not outsource support to any third party. When you call QC Software, you can be confident that you’re getting support from a knowledgeable, experienced engineer — someone who is familiar with your needs and business environment. We offer a variety of standard support plans, or we can customize a plan to meet your needs.

We are responsive to your needs and always provide you with the highest levels of customer service. We’ll draw upon our industry knowledge, expertise, and best practices to ensure that you are fully leveraging our solutions.

Support Services Include:

  • 24x7x365 system support
  • Concept development
  • Functional specification
  • On-site systems analysis
  • Installation & integration services
  • Web-based / onsite training and conferencing
  • Customization and enhancements

"The support we received from QC Software was fabulous. They are extremely dedicated and competent."

-- Tom Lang, lia sophia

Download information about QC Software solutions